4G data is still consumed


The connection to the PLC is not established, despite this 4G data is still consumed.

Can she prevent that?

Hello Lionel,

Thank you for your message.
The IXrouter will indeed still use data even if nobody is connected. This is because the IXrouter has a permanent VPN and MQTT connection to our servers.

If you want to reduce the data usage you can choose to disable the VPN connection and only enable it when the PLC needs to be accessed remotely. In this case the IXrouter will only keep the MQTT connection active, this way you are still able to communicate with the router and enable VPN when needed. Doing so will result in a monthly usage of about 20-25MB as opposed to 200-250MB with VPN enabled.

You can find more info about this in the below support articles:
For IXON Cloud 1: https://cloud1support.ixon.cloud/hc/en-us/articles/360002554011-Switch-VPN-on-off
For IXON Cloud 2: Switch VPN on/off – IXON Cloud 2 Support

If you have any further questions, please let me know.