ACT light blinking

I have several IX routers in the field and all of them work fine, except for one. This one shows as being online in Fleet Manager, however I cannot connect via VPN. I noticed that the ACT light is blinking blue and never goes to a solid blue. I’m assuming that it is not establishing a proper connection, which is why I cannot via VPN. I checked my connections and I have a good connection as the light is showing solid blue. I have connected the IX router by wi-fi and Ethernet and both have the same ACT blinking light. Is there a way to fix this?

Hi Alan,

Can you check if VPN is enabled on the router? You can do this with the following steps.

  • Go to the IXON Cloud Fleet Manager app, which is accessible from the Apps menu in the top right corner if you are currently in a different IXON Cloud app.
  • Open the main menu , go to Devices , and select the concerning device.
  • Expand the Network options and go to [VPN] .
  • There you can check if VPN Access is enabled.

If this doesn’t solve your problem, just send us an email at Our support team is happy to further assist you with troubleshooting.

Kind regards,


Hi Dennis,

I checked and the VPN is turned off, however when I try to turn it back on I just get the busy spinning wheel and nothing happens. I will send an email into support.



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